NPH • Full-time

Hire Desk Manager

Cambridge Depot

The Role: Working as part of a team in a very busy and fast paced Plant & Tool hire Depot. To provide a prompt & efficient service to customers both internal & external. To maximise all revenue opportunities. To administer all associated paperwork & to provide outstanding customer service at all times.

Position Responsibilities

  • Deal with telephone, email & face to face enquiries / orders from customers, and provide accurate information as required.
  • Ensure accuracy of all paperwork and that procedures for hire / sales contracts, purchase orders, stock transfers, asset administration, are adhered to.
  • Liaise with the workshop to ensure equipment required for hire is available.
  • Co-ordinate Drivers to ensure equipment is delivered and collected from customers on time and efficiently.
  • Maximise consumable sales opportunities at every opportunity.
  • Ensure all deadlines are met in relation to reporting of information.
  • Work within the Health & Safety policy of the company to ensure safe working practises.
  • Ensure availability and utilisation of fleet, both within the depot and through cooperation with other NPH depots.

Key Performance Indicators

  • Hire & Sales revenue growth
  • Make & record new outbound weekly sales leads
  • Maintain close contact with depot customers
  • Achieve deadlines
  • Zero customer complaints
  • On-going management appraisal
  • Minimal administration errors
  • Adherence to company procedures
  • Work with and support the external Sales Representatives
  • Ensure consistent high quality of customer satisfaction

Desirable Attributes for NPH Hire Controller

  • IT literate
  • Industry / Product knowledge
  • Attention to detail & accuracy
  • Excellent communication skills, verbal & written
  • Strong planning and organisational skills
  • Ability to work under pressure & to set deadlines
  • Disciplined time management
  • Customer focused
  • Team ethos
  • Positive & outgoing
  • Can-do approach
  • Energetic & enthusiastic

The ideal candidate will have previous Construction industry based experience or proven experience of working in a similar fast paced environment. Full training will be offered to the successful candidate.